Twitter — Rules of Engagement

twitter.jpeg

Twitter is what some call a “social media” or “social networking. According to Wikipedia Social_media Social media is an umbrella term that defines the various activities that integrate technology, social interaction, and the construction of words, pictures, videos and audio. This interaction, and the manner in which information is presented, depends on the varied perspectives and “building” of shared meaning, as people share their stories, and understandings.

Social media or social networking (one example of social media) has a number of characteristics that make it fundamentally different from traditional media such as newspapers, television, books, and radio. Primarily, social media depends on interactions between people as the discussion and integration of words builds shared-meaning, using technology as a conduit.

“Twitter is a free social networking and micro-blogging service that allows users to send “updates” (or “tweets”; text-based posts, up to 140 characters long) to the Twitter website, via short message service (SMS), instant messaging, or a third-party application such as Twitterrific or twhirl.”

For me, twitter and other social media or social networking is communication between you and those you are following and following you.

Problogger recently did a post called What are the unspoken rules of social network where he provided the image below. The image illustrates examples of the kinds of communication which takes place inside twitter every minute of every day.

What Are The Unspoken Rules of Social Networks?.jpg

Twitter allows you to create your own community. You decide who you want to “follow” and other people on twitter (tweeters) decide if they want to follow you back or not. Because of the way twitter works, unless a person is following you, they will not notice what you are doing. Only those following you will notice if you are promoting your own blog or someone else’s posts. Only your followers will see what you are saying on twitter. Only your followers will see you in your twitter community.

Twitter is self-policing. If you put a lot of rubbish out there, people will just not follow you. So it’s important to put stuff out that people want. In that case, it does not matter whether or not it is self-promoting. For example, Jason Calcanis, one of the most followed Twitterers has a lot of self-promoting posts to Twitter.

Since it is self-policing and all I have to do or anyone else has to do to stop getting annoying tweets (messages) is un-follow. Once you start using twitter, you will discover very quickly those who are annoying and those who are providing good information.

Twitter can also be used as a RSS reader.

I am following approximately 360 people on twitter. I use twitter as a network and community. I try to follow those with similar interest as I have. I also try to follow those who I perceive as “thought leaders” and “opinion shapers” in my niche and area of interest. A lot of those I do follow post on twitter when they post a new blog post to their blog. Usually I have twitter always there, open and telling me when there is a new tweet. And I usually will check out new blog post by a lot of those I am following. What this means is that I am actually following more links from twitter than I am from some of my RSS feeds. Most if not all of the links I get in twitter are relevant to me and the network of twitters I am following and the line of discussion taking place.

Using twitter to promote your own blog post?

Why not? I doubt if there are too many bloggers who can refrain from using twitter to promote his or her own blog post. And why not. At the same time, those who are using twitter as a social media or social network will broadcast other bloggers good content when we find something unique or worth sharing with our twitter network. Twitter is self-policing. If you don’t like the practice don’t follow those on twitter who do this. Just as those who don’t feel this is proper will not follow you.

I do this and plan to continue to do it and my followers keep increasing daily. In my opinion, those who are using twitter correctly will continue to promote their own blog post. Hence, my twitter RSS feeder. And they will continue to promote others’ post too, which just adds to the great content in my twitter RSS feeder.

The way I try to use twitter and a lot of those I follow, is as a micro-blogging platform. Using twitter to post links to our blog post, links to fellow tweeter’s post and short, 140 character post is how I define it as a micro-blogging platform. It is a communication tool where we can engage our followers and encourage them to become involved in a conversation. Using twitter along side our blogs can enhance the communication and conversation we are having or striving to have on the topics we are interested in.

While twitter is what some would call a “decentralized social network”, with no central or core location and no set of formal rules to twitter by, there are unwritten rules we should use.

Other key rules of engagement you should strive to follow.

  • Add something to the conversation. Don’t tweet just for the thrill of posting something.
  • Giving is better than receiving. Don’t start out expecting to receive right away. Be willing to give before you receive.
  • Network with the “thought leaders” and “opinion shapers” within your niche or industry. In twitter terms, follow them and watch what they are doing and reading.
  • Don’t be afraid to join in on a conversation. If you have something to add, say it.
  • Don’t over do it on tweeting on a particular topic. If you have a lot to say, do a blog post and use twitter to pint to the post.
  • Do share with your followers what you are reading and include a link to the article or blog post.
  • Do use tinyURL or is.gd when you post a link
  • Do continue a conversation with someone “off twitter” by email or other communication methods.
  • Don’t post about what you had for lunch or the fact your toddler pooped in the potty.
  • Don’t feel like you have to follow everyone who follows you and don’t follow everyone, you only have so much time. (I generally don’t follow someone unless they provide a link to their own blog. And I don’t follow someone that has a large number of those they are following compared to the number of followers.)
  • Do use the block feature in twitter. That is your right as a tweeter.
  • Twitter is just a tool…nothing more, nothing less.

    Don’t rely on twitter as your only marketing and/or communication tool. It should be just one tool in your marketing arsenal. Like any tool, it will break sometimes. If you rely on it as your only or main marketing tool, you will be lost. It should be a part of your marketing program and not the main ammunition to get your business exposure.

    If you would like to discuss using twitter further, drop me an email at grant@g2webmedia.com.

    About The Author
    Grant Griffiths is founder of Blog For Profit and co-founder of Headway, a premium WordPress Theme/Framework. You can follow Grant on twitter at @grantgriffiths
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    View Comments to Twitter — Rules of Engagement
    1. Mike Ralph
      May 21, 2008 | 10:38 am

      Some good point raised here, Twitter has not hit its full net appeal yet and those getting on board now can really take advantage of being the established ones. There are the usuual spammers on there but the self policing aspect makes it really easy not to get to affected…

      The key to this is the development of a “conversation” that is its purpose, develop this and the value to you and your site (if so inclined) can be immense. You need to develop your following and only those that are interesting tend to be followed….

    2. David
      May 21, 2008 | 4:01 pm

      “Don’t tweet just for the thrill of posting something.”

      As much as I get annoyed myself at too many pointless tweets, I have to disagree with that one.

      I’ll bet if Seth Godin tweeted “pooped in the potty,” his followers would be tripping over themselves to tweet similarly.

      I follow a person in my industry who frequently tweets what could be considered “pointless” or “thrill” comments. We developed a relationship based on a shared sense of humor.

      It’s important for pro bloggers and marketer/networkers to understand the most effective way to use Twitter, but sometimes you have to blow off a little steam by tweeting about the great sandwich you just had.

      In my last corporate job, even the CEO would SMS managers with silly things from time to time. It kept things light and reminded us that we’re humans as well as managers.

    3. Diane
      May 21, 2008 | 9:54 pm

      I have to agree with David above. I find Twitter very useful in networking with “colleagues” and part of that is knowing about each other and having some personal conversation. We like to share when we’re updating the house, going to see a fun movie, celebrating a special “first” with the little one, or enjoying a much-needed piece of chocolate. We can all relate to those things…and life is more than a bunch of links to interesting reading, IMO. :)

    4. Grant
      May 21, 2008 | 10:19 pm

      While I do agree some personal conversations are fine for twitter. As I do some myself. Pooping toddlers are a bit much. I also think it depends on what your goals are with twitter. If you are really wanting to use it for marketing, do you want your target to know about some personal topics? Most likely not. And whether we like it or not, we are being followed by our target market. And once it is on the Internet, it is there for ever.

    5. Larry Port
      May 22, 2008 | 7:05 am

      Thanks Grant for the thoughts. I’ve been using Twitter for a bit more than a week and I think it may have some potential. One of the items I was most optimistic about was communication with Rocket Matter’s customers. However, the stability of Twitter is so bad at this point, down for hours at a time, that it is not a reliable platform.

      It will be interesting to see if Twitter, with its new round of VC, can quickly scale to accommodate their increasing load, or if the outages plaguing their system will keep people away and inhibit their growth.

    6. Leanna
      May 22, 2008 | 12:19 pm

      I like the personal comments, too. I already have an RSS feed set up, so when people tweet about what they are blogging about, that is just duplicate information. I like knowing about your son getting married and graduating, (or what Sheryl is watching on TV) it makes you human and I like humans.

    7. JohnB
      May 23, 2008 | 4:33 pm

      Don’t forget about the “track” feature of Twitter, which is a different dimension than “follow”. You can get tweets of *anyone* tweeting about XYZ, regardless of whether you know or follow them.

      It’s an interesting way to get the zeitgeist of a topic.

    8. Chris Culbertson
      June 5, 2008 | 10:04 am

      Thanks for the tinyurl thing. I was always wondering about that on your tweets.

    9. Azam
      February 17, 2009 | 5:10 am

      Very cool tips. I agreed that you can’t really rely on one communication/ marketing tools. We can get bigger network by joining other Social Network as well.

    10. Maqsood
      June 30, 2009 | 11:41 pm

      Hi,
      Great tips on using twitter effectively. Your tips are carrying practical experience and examples. :)

      Maqsood´s last blog post..Blog Marketing is a Good Choice for Internet Marketers

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