Using social media as one of your marketing tools for your business certainly has many benefits. One of the benefits we discuss often is the fact blogging and other social media tools are a great way to develop channels of communications between you and your customers or clients.
Social Media Opens Up the Channels of Communication
By opening up these channels of communications, we are able to start the process of building a relationship with these same individuals. Recently, I came across a chart which actually appears to support the premise that communication is one of the benefits of social media marketing. In fact, if you look at the chart below, the top 4 benefits of using social media involve communication.

All of the top four benefits involve some form of customer/client communication.
- Customer engagement
- Direct customer communications
- Speed of feedback/results
- Learning customer preferences
If this is a true indication of what the benefits are, we should be looking at ways to take advantage of this. We should also be looking at our own blogging and social media practices to make sure we are encouraging this engagement and interaction between our business and our target audience.
Finally, if you are not using a blog to market your business or professional service firm, you should be. By utilizing a blog, you give your target audience the ability to engage with you and give you feedback via comments and other ways for them to contact you. And if you take advantage of social media, you can use such services as twitter, FaceBook and LinkedIn as a tool to grow and promote your blog. All of these tools working together give you a great opportunity to communicate with and start a relationship with your target audience.







